And what's their customer base?
(“Pick three,” the customer told her.)
“Being a customer of a tribe would require tokens.
Our customer is often a returning customer– the kind of customer that will frequent a place often.
"It's always with a customer lens on it.
“Any sacrifice is suitable for the customer.”
This customer-centric approach to business is hardly unique to Best Buy.
It would be antithetical to our mission to abandon any potential customer.
If you're able to provide a refund or some sort of credit, let your customer know.
Working alongside the Customer Experience management team to develop a premium service experience at each customer touch point.
She describes them as "horrendous" and says PwC has had to go through the records customer by customer including meter readings.
We won’t have any phone customer service or high-touch stuff, because we can actually scale e-mail customer service much faster.”
Omnipresence brands are investing to understand the customer journey across the three phases, and then improving the customer experience.
Both of their companies believe that customer data should be used only to help the customer and if the customer agrees, they said.
These platforms store the customer data that software companies use to connect all their applications and make sure customer information flows seamlessly through them.
The elevated role will see Quintos responsible for leading "revenue and margin-enhancing" programs, customer experience, building customer relationships, and leading corporate citizenship.
"At Starbucks, we have experienced first-hand the power that comes through digital customer connections that are relevant to the customer," Starbucks CEO Kevin Johnson at the time of the deal said in 2019.
The customer complained about high prices and poor customer service, and Glen I. thanked the customer for the feedback, apologized for the bad experience, and detailed the steps he would take to correct the problem.
In some ways the challenges organizations are facing with customer service are the same now as they were when Shih was at Salesforce in the late 2000s: Firms need to move customer service to the cloud and connect it to sales, marketing, and other customer touch points, she said.
The first versions of what is now the Bellwethr platform noted indicators of potential customer dissatisfaction, such as calls to customer service and late payments, then predicted how likely the customer would remain a customer and for how long based on large numbers of subscriber data.
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